LSG Sky Chefs: From Coordination to Execution at Enterprise Scale
From Coordination to Execution at Enterprise Scale
The Reality
LSG Sky Chefs hires thousands of people across global airport operations, spanning both union and non-union workforces. Recruiting volume is constant. Turnover is real. Speed is non-negotiable.
The challenge was not candidate attraction. It was multi-stage coordination across disconnected systems:
- SAP SuccessFactors for corporate and non-union hiring
- Fountain for union recruitment
- Separate onboarding communication flows
Recruiters were acting as the glue between systems, stages, and teams.
“If you get a call from a number you don’t know, you won’t answer. But if you get a text, you’ll read it – and you’re more likely to respond.”
What Changed
LSG Sky Chefs deployed Grayscale as the orchestration layer across recruiting and onboarding. Instead of recruiters manually coordinating movement between systems and stages, Grayscale now executes the transitions.
This created a single operational hiring flow across multiple platforms.
“Grayscale allows us to begin communication even before day one — welcoming new hires, sending reminders, and helping them feel part of the team before they even start.”
The Work Grayscale Now Executes
Grayscale now owns task execution across stages:
- Candidate outreach and engagement at application
- Interview coordination and scheduling
- Stage-driven communication across ATS environments
- Recruiter hand-offs and shared visibility
- Pre-day-one onboarding activation
- Automated reminders, nudges, and confirmations
What previously required manual effort across teams now runs as a connected execution chain.
“Grayscale helps us attract better candidates and move them through the process quicker. Hiring managers get candidates in front of them sooner, and operations see fewer interruptions.”
What Humans Still Own
Recruiters and hiring managers retain full control of:
- Screening decisions
- Interview evaluation
- Hiring approvals
- Final offers
Grayscale removes administration, not accountability.
Impact You Can See
- Manual hand-offs between recruiting systems are removed
- Stage movement no longer depends on recruiter availability
- Hiring managers see candidates faster
- Operations experience fewer hiring delays
- New hires engage before day one
Flow replaces friction.
Hiring Environment
- Global airport operations
- Union and non-union workforces
- SAP SuccessFactors and Fountain
- High-volume, continuous hiring
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- Faster, higher-quality communication with candidates and new hires
- Integrated workflows across SAP SuccessFactors and Fountain
- Seamless hand-offs between recruiters and teams
- Consistent, personalised onboarding at scale