Teck Resources: Filling Roles 54% Faster Across Remote and Hard-to-Reach Locations
How a mining and industrial employer used Grayscale to execute hiring work where traditional channels failed
The Reality
Hiring for remote and industrial sites presents a very different challenge from urban recruitment.
Recruiters and HR teams supporting remote mining locations often have:
- Limited or no access to candidates by phone
- No practical way to reach candidates on-site
- Heavy reliance on email, with slow response times
- Long delays during offer, acceptance, and mobilisation stages
In this environment, hiring does not stall because of lack of interest. It stalls because the effort required to move candidates forward is too high.
Why Grayscale
When this organisation first explored text-based recruitment workflows, the idea was considered unconventional, particularly for remote sites. Grayscale aligned immediately with the operational challenge and became:
- The company’s first Canadian customer
- Grayscale’s first international customer
The decision was driven by the need for execution, not experimentation.
“Recruiters using Grayscale as part of their full-cycle hiring are filling positions 54% faster than those who aren’t using it at all.”
What Changed
Grayscale was implemented as part of the full-cycle recruitment workflow, giving recruiters and HR business partners a reliable way to execute hiring actions in real time, regardless of location.
For the first time, site-based HR teams could:
- Reach candidates instantly
- Trigger responses without manual chasing
- Move offers and critical steps forward without delay
What previously took hours or days now happened in minutes.
“When we needed information for offers, we were getting responses in six to nine minutes instead of waiting eight hours or until the next day.”
The Work Grayscale Now Executes
Grayscale now executes key operational tasks across the hiring journey:
- Real-time candidate outreach and response handling
- Time-sensitive offer communication
- Follow-ups and confirmations without manual effort
- Stage-triggered messaging to keep hiring moving
The platform removes dependency on email and replaces it with workflow-driven execution.
What Humans Still Own
Recruiters and HR business partners retain full responsibility for:
- Candidate evaluation
- Hiring decisions
- Offer terms and approvals
Grayscale removes the coordination burden, not human judgement.
Impact You Can See
- 54% faster time to fill when Grayscale is used as part of the recruitment process
- Candidate responses received in 6–9 minutes, not hours or days
- Reduced delays at offer stage
- Faster mobilisation for remote roles
- Hiring momentum is no longer constrained by geography.
Hiring Environment
- Remote and mining site recruitment
- Distributed HR and recruiting teams
- Limited access to traditional communication channels
- Time-critical hiring requirements
Key Outcomes
- Higher candidate engagement and faster response rates
- Seamless SMS communication within SAP SuccessFactors
- Improved recruiter efficiency and user experience
- Elevated candidate experience through modern communication